TERMS & CONDITIONS

Welcome to HOMEGROUND.

These Terms & Conditions govern your access to and use of the HOMEGROUND website, including the purchase of our clothing, apparel, and other products available through our online store.

By accessing our website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. ABOUT HOMEGROUND

HOMEGROUND is an independent clothing brand offering apparel and related products through our official online store.

Throughout these Terms & Conditions, “HOMEGROUND,” “we,” “us,” and “our” refer to HOMEGROUND. “You” and “your” refer to the customer, website visitor, or user of our services.

2. PRODUCTS & PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, colors, measurements, and other information displayed on our website are accurate and up to date.

However:

• Actual colors may vary slightly depending on your device or screen settings.

• Measurements may have minor variations due to manufacturing and measurement methods.

• Product appearance may vary slightly from photographs.

• Product details, designs, materials, and specifications may be changed or updated without prior notice.

• Some products may be available only in limited quantities.
  

HOMEGROUND does not guarantee that every product, size, color, or variant will always be available.

3. PRICING

All prices displayed on our website are in Philippine Pesos (PHP) unless otherwise stated.

HOMEGROUND reserves the right to:

• Change product prices at any time;

• Correct pricing errors;

• Update promotions or discounts;

• End promotional offers without prior notice.
  

If an obvious pricing error occurs on our website, HOMEGROUND reserves the right to cancel an order affected by the error and provide an appropriate resolution.

4. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once HOMEGROUND has confirmed the order and/or payment, where applicable.

We reserve the right to refuse, cancel, or limit an order for reasons including but not limited to:

• Product unavailability;

• Incorrect pricing or product information;

• Suspected fraudulent or unauthorized transactions;

• Incorrect or incomplete customer information;

• Duplicate or accidental orders;

• Other circumstances that may prevent us from fulfilling the order.
  

If we cancel an order that has already been paid, we will provide an appropriate refund or resolution in accordance with our refund policy.

5. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name;

• Complete shipping address;

• Active contact number;

• Email address;

• Correct product, size, and quantity;

• Other information required to process the order.
  

HOMEGROUND is not responsible for delays, failed deliveries, returned parcels, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

6. PAYMENT

HOMEGROUND may offer different payment methods through our website or authorized payment providers.

Orders may only be processed once the required payment has been successfully received and verified.

Customers must not use fraudulent, unauthorized, or third-party payment methods without proper authorization.

HOMEGROUND reserves the right to delay, cancel, or hold an order if payment cannot be verified.

7. ORDER PROCESSING

Orders are processed according to our current processing schedule.

Processing time refers to the time required for HOMEGROUND to prepare, pack, and dispatch an order. This does not necessarily include courier transit time.

During product launches, promotions, holidays, high-volume periods, or unforeseen circumstances, processing may take longer than usual.

If there are significant delays affecting your order, HOMEGROUND may provide an update through the contact information provided during checkout.

8. SHIPPING & DELIVERY

Orders are shipped through our available courier or delivery partners.

Delivery timelines are estimates and may vary depending on:

• Customer location;

• Courier operations;

• Weather conditions;

• Holidays;

• High-volume periods;

• Natural disasters;

• Delivery restrictions;

• Other circumstances outside HOMEGROUND's control.
  

Once an order has been handed over to the courier, delivery is primarily handled by the courier service.

HOMEGROUND is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for ensuring that someone is available to receive the package or that appropriate delivery instructions are provided.

9. FAILED OR RETURNED DELIVERIES

If an order is returned to HOMEGROUND because of:

• Incorrect address;

• Incomplete address;

• Incorrect contact information;

• Customer refusal;

• Repeated failed delivery attempts;

• Failure to claim the package; or

• Other circumstances caused by the customer,
  

additional shipping charges may apply if the customer requests re-shipment.

HOMEGROUND reserves the right to deduct applicable shipping or handling costs from any eligible refund.

10. RETURNS & EXCHANGES

HOMEGROUND aims to provide customers with quality products and accurate order fulfillment.

Returns or exchanges may be accepted only when they meet the requirements stated in our official Return & Exchange Policy.

Items may be ineligible for return or exchange if they are:

• Worn;

• Washed;

• Damaged due to customer use;

• Altered or modified;

• Missing original tags or packaging, where applicable;

• Stained, soiled, or otherwise not in original condition; or

• Purchased under a promotion or sale where returns/exchanges are specifically excluded.
  

Customers should inspect their order immediately upon delivery.

For concerns regarding incorrect, defective, or damaged items, customers may be required to provide clear photos, videos, order details, and other information needed to verify the issue.

11. REFUNDS

Refunds are subject to HOMEGROUND's applicable refund policy.

If a refund is approved, the refund will be processed through the applicable payment method or another agreed method.

Depending on the payment provider, bank, or financial institution, the actual posting time of a refund may vary.

Shipping fees, transaction fees, or other non-refundable charges may be excluded from the refund where permitted by applicable law and our stated policies.

12. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact HOMEGROUND as soon as possible after receiving your package.

Please provide:

• Your order number;

• A description of the issue;

• Clear photos of the item;

• Photos or video of the packaging, when applicable; and

• Other information requested by our support team.
  

HOMEGROUND will review the concern and determine the appropriate resolution, which may include replacement, exchange, refund, or another appropriate remedy.

13. SALE & PROMOTIONAL ITEMS

Items purchased during sales, promotions, clearance events, or special campaigns may have different return, exchange, or refund conditions.

Any special conditions applicable to a promotion will be communicated on the relevant product page, promotional material, or checkout page.

14. PRODUCT AVAILABILITY

HOMEGROUND products may be produced or released in limited quantities.

We do not guarantee that an item will be restocked once it sells out.

If an item becomes unavailable after an order has been placed, HOMEGROUND will contact the customer regarding the available options, which may include replacement with another available item or a refund, where applicable.

15. INTELLECTUAL PROPERTY

All content appearing on the HOMEGROUND website, including but not limited to:

• HOMEGROUND name and branding;

• Logos;

• Product designs;

• Graphics;

• Photographs;

• Videos;

• Product descriptions;

• Website layout;

• Text;

• Illustrations; and

• Other original materials

are owned by or licensed to HOMEGROUND and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes only.

You may not, without prior written permission from HOMEGROUND:

• Copy or reproduce our content;

• Republish our content;

• Sell or commercially exploit our content;

• Modify our designs or materials;

• Redistribute our content;

• Use our branding or logo for commercial purposes; or

• Use our product photographs, designs, or other materials to represent your own products or brand.
  
  

16. WEBSITE USE

You agree to use the HOMEGROUND website lawfully and responsibly.

You must not use the website to:

• Commit or facilitate fraudulent activity;

• Attempt unauthorized access to our systems;

• Interfere with website functionality;

• Introduce malicious software or harmful code;

• Misuse our website, services, or payment systems;

• Copy or exploit website content without permission; or

• Engage in any activity that may harm HOMEGROUND, our customers, or our website.
  

HOMEGROUND reserves the right to restrict or terminate access to the website where necessary.

17. THIRD-PARTY SERVICES

HOMEGROUND may use third-party providers for services such as:

• Payment processing;

• Shipping and delivery;

• Website hosting;

• Analytics;

• Customer communication;

• Marketing; and

• Other services necessary to operate our online store.
  

Third-party services may have their own terms, conditions, and privacy policies. HOMEGROUND is not responsible for policies or practices outside of our reasonable control.

18. PRIVACY & PERSONAL INFORMATION

HOMEGROUND respects your privacy and handles personal information in accordance with our applicable Privacy Policy and Philippine privacy laws.

Information provided during checkout or other interactions with our website may be used to:

• Process and fulfill orders;

• Arrange delivery;

• Communicate with customers;

• Provide customer support;

• Process payments;

• Improve our website and services; and

• Perform other legitimate business purposes.
  

For more information about how we collect, use, and protect personal information, please refer to our Privacy Policy.

19. COOKIES

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and support certain website features.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or other purposes.

Where applicable, you may manage your cookie preferences through your browser or our website's cookie settings.

20. WEBSITE AVAILABILITY

HOMEGROUND aims to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available;

• Error-free;

• Secure;

• Uninterrupted; or

• Free from technical issues.

Website availability may be affected by maintenance, technical problems, hosting issues, internet connectivity, third-party services, or other circumstances beyond our reasonable control.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HOMEGROUND shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including but not limited to:

• Courier delays;

• Natural disasters;

• Severe weather;

• Internet or telecommunications failures;

• Payment provider interruptions;

• Website downtime;

• Government restrictions;

• Events beyond our reasonable control; or

• Other circumstances that could not reasonably have been prevented.
  

Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.

22. FORCE MAJEURE

HOMEGROUND shall not be considered in breach of these Terms & Conditions when our ability to perform our obligations is affected by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, typhoons, floods, earthquakes, fires, pandemics, government actions, strikes, transportation disruptions, power outages, internet failures, or other unforeseen events.

23. CHANGES TO THESE TERMS

HOMEGROUND reserves the right to update or modify these Terms & Conditions at any time.

Changes may be made to reflect:

• Changes in our business operations;

• New products or services;

• Changes in applicable laws;

• Website updates; or

• Other operational requirements.
  

The updated Terms & Conditions will be posted on this page with the applicable “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

24. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Republic of the Philippines.
Any dispute arising from the use of our website or purchase of our products shall be handled in accordance with applicable Philippine laws and regulations.

25. CONTACT US

If you have questions, concerns, or requests regarding these Terms & Conditions, your order, or our products, you may contact HOMEGROUND through our official customer support channels.

HOMEGROUND

Email: homeground.clo@gmail.com
Facebook: facebook.com/homeground.clo
Instagram: instagram.com/homeground.clothing
Website: https://homeground-official.com

Customer Support Hours:
Our support hours are 9:00 AM – 6:00 PM.

By using the HOMEGROUND website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.